FAQ

Frequently Asked Questions - Groov Wear

Frequently Asked Questions

What products are available at Groov Wear?

At Groov Wear, we specialize in premium pet toys crafted for fun, engagement, and durability. Our product range includes:

  • Chew Toys – Tough and safe to satisfy your pet’s natural chewing instincts.
  • Fetch Toys – Ideal for active play and bonding with your pet.
  • Plush Toys – Soft and comforting, perfect for cuddling.
  • Puzzle Toys – Designed to stimulate your pet’s mind and keep them entertained.

Every product is carefully selected to ensure safety, comfort, and long-lasting playtime.

How do I place an order?

  • Browse our collection and add your favorite products to your cart.
  • Proceed to checkout and follow the simple instructions to complete your purchase.
  • Once your order ships, you’ll receive an email with a tracking number to monitor delivery.

What should I do if my product is damaged on arrival?

If your order arrives damaged or defective, please contact us immediately:

Include your order number and clear photos of the damage. We’ll assist you promptly.

Can I cancel my order?

Yes, you can cancel your order before it is processed for shipping. Contact us as soon as possible:

Note: Once the order has been shipped, cancellations are no longer possible.

What payment methods do you accept?

We accept the following payment methods:

  • Visa
  • Mastercard
  • PayPal
  • American Express
  • Apple Pay

How can I contact customer support?

What is your return policy?

We want you to be happy with your purchase! If you're not satisfied, you can return items within 30 days of receipt for a full refund or exchange. Items must be in their original condition and packaging.

Can I exchange or return a product?

Absolutely! We offer a hassle-free return and exchange policy. For full details, please visit our Returns Policy page.

Are there any hidden fees or extra charges?

No. All prices are clearly displayed on our website. Shipping is free within the USA. Express shipping to Switzerland is available at a flat rate. There are no hidden costs.

CONTACT INFORMATION

  • Trade name: Groov Wear
  • Phone number: +41 41 748 66 84
  • Email: support@groovwear.com
  • Address: Industriestrasse 7, 6312 Steinhausen, Switzerland